Policies & Disclosures

Effective Date: August 19, 2026

Xplore & Empower provides private-pay, nonclinical coaching, educational support, practical guidance, and resource navigation for children, teens, young adults, student-athletes, parents, caregivers, and families.

Coaching services may support confidence, communication, goal-setting, organization, practical life skills, family routines, personal growth, and developmental or life transitions.

Xplore & Empower does not provide psychotherapy, mental-health treatment, medical care, psychological testing, diagnosis, crisis intervention, legal advice, custody evaluations, family therapy, sport psychology, or court-ordered treatment. Coaching is not a substitute for services provided by a licensed healthcare, mental-health, medical, or legal professional.

Participation in coaching does not create a therapist-client, physician-patient, attorney-client, or other licensed clinical relationship. Purchasing coaching does not guarantee a specific result.

When a person’s needs fall outside the scope of coaching, Xplore & Empower may recommend or require services from an appropriately licensed professional. Coaching services may be declined, paused, or ended when they are not appropriate for the person’s needs or safety.

Xplore & Empower is not an emergency or crisis-response service. Anyone experiencing an immediate emergency should call 911. Anyone experiencing a mental-health or suicide-related crisis in the United States may call or text 988.

A parent or legal guardian must provide consent and complete required documentation before coaching services are provided to a minor.

Effective Date: August 19, 2026

Xplore & Empower respects your privacy and is committed to handling personal information responsibly. This policy explains how information may be collected, used, protected, and shared when you visit the website, contact the business, schedule a consultation, or request nonclinical coaching services.

Information We May Collect

We may collect information you voluntarily provide, including your name, email address, telephone number, general service interests, scheduling preferences, and information submitted through consultation or contact forms.

Please do not submit medical records, Social Security numbers, financial-account information, detailed mental-health information, or other highly sensitive information through the website, scheduling forms, text messages, or ordinary email.

How Information May Be Used

Information may be used to:

1. Respond to questions and consultation requests

2. Schedule and provide coaching services

3. Communicate about appointments and resources

4. Process payments through third-party providers

5. Maintain appropriate business records

6. Improve the website and services

7. Meet legal, safety, and administrative obligations

Children’s Privacy

This website is intended for adults, parents, and legal guardians. Children under age 13 should not submit personal information through the website without the involvement and permission of a parent or legal guardian.

Xplore & Empower does not knowingly sell children’s personal information.

Sharing of Information

Xplore & Empower does not sell or rent personal information. Information may be shared when reasonably necessary with providers supporting scheduling, payment processing, website hosting, email, or other business operations; when required by law; or when necessary to protect someone’s safety, rights, or property.

Third-party services maintain their own privacy policies and practices.

Website, Scheduling, Payments and External Links

This website is created and hosted using Google Sites. Scheduling, forms, email, payments, social media, and other website functions may be provided through Google or other third-party services. Those providers may collect technical, device, usage, payment, or cookie information according to their own policies.

Xplore & Empower is not responsible for the privacy practices, security, availability, or content of external websites and services.

Information Security and Retention

Reasonable administrative and technical measures are used to protect personal information. However, no website, email system, text message, payment platform, or electronic transmission can be guaranteed completely secure.

Information will be retained only as long as reasonably necessary for business, service, safety, recordkeeping, and legal purposes.

Your Choices

You may contact Xplore & Empower to:

• Correct inaccurate contact information

• Ask how your information has been used

• Request removal from nonessential communications

• Request deletion when legally and operationally permitted

Policy Updates

This policy may be updated as the business, website, services, or applicable requirements change. The effective date will be revised when material changes are made.

Privacy Questions

Questions or requests regarding this Privacy Policy may be sent to:

Email: info@xplore-empower.org

Phone: 512-364-2385

Effective Date: August 19, 2026

Xplore & Empower understands that schedules and unexpected circumstances can change. This policy protects reserved coaching time and helps ensure appointment availability is managed fairly.

Cancellation Notice

Clients should provide at least 24 hours’ notice when canceling or rescheduling a coaching session.

Cancellation requests must be submitted through the approved scheduling system, business email, or business telephone number.

Late Cancellations

A cancellation made less than 24 hours before the scheduled appointment is considered a late cancellation. A late-cancellation fee may apply as stated in the client’s Coaching Services Agreement.

Emergencies and exceptional circumstances may be considered individually. An exception is not guaranteed.

No-Shows

A client who does not attend a scheduled session and does not provide notice is considered a no-show. A no-show fee may apply as stated in the Coaching Services Agreement.

Repeated late cancellations or no-shows may result in coaching services being paused or ended.

Late Arrivals

Clients should arrive or log in on time. Sessions may still end at the originally scheduled time when a client arrives late.

A client who is more than 15 minutes late without communication may be considered a no-show. Extending the appointment cannot be guaranteed.

Cancellations by Xplore & Empower

If Xplore & Empower cancels a session, the client will be offered an opportunity to reschedule. The client will not be charged a cancellation fee for a session canceled by Xplore & Empower.

Payments and Refunds

Payment is required before each scheduled session. Coaching is private-pay, and health insurance is not accepted.

Fees for completed coaching sessions are nonrefundable.

Four-session packages must be paid in full before the first package session and used within 60 days. Packages cannot be transferred to another person.

Refund eligibility for unused prepaid sessions will be determined by the Coaching Services Agreement, applicable payment terms, advance notice provided, and any nonrefundable processing fees previously disclosed.

Approved refunds will be returned through the original payment method when reasonably possible.

Purchasing an individual session or package does not guarantee a particular result.

Nonclinical and Emergency Notice

Xplore & Empower provides nonclinical coaching and educational support. Coaching is not crisis intervention or emergency care.

For an immediate emergency, call 911. For mental-health or suicide-related crisis support in the United States, call or text 988.

Cancellation Questions

Questions or cancellation requests may be sent to:

Email:  support@xplore-empower.org
Phone: 512-364-2385